Privacy Policy
A legal disclaimer
Mindful Balance DBT for Women (Western Australia) respects your privacy. We collect basic contact details, bookings, and non-diagnostic health information to provide and improve our services. We never share your data with third parties and store it securely in Australia. You can access and correct your information, opt out of marketing, and contact us with privacy questions or requests. For more detail, read the full policy or contact our Privacy Officer.
Privacy Policy
Introduction
Mindful Balance DBT for Women (trading as Clear Mind Directive CMD Counselling Services) (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy explains how we collect, use, store, disclose, and protect your personal information in connection with our website and services, including Mindful Balance DBT Life Group programs, offered in Western Australia (50 Murchison Road, Waikiki WA 6169).
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
What Personal Information We Collect
We may collect the following types of personal information:
Identifying information: name, contact details (email, phone, mailing address).
Account and service data: user accounts, booking history, session preferences, intake notes (non-diagnostic, non-clinical unless volunteered for service delivery).
Financial information: payment method and transaction details processed by our payment gateway (we do not store full card numbers on our servers).
Health/psychological information: information about your mental health or treatment provided in the context of service delivery; this is sensitive information and requires heightened protection, collected only as needed to tailor care.
Usage data: IP address, device type, browser, pages visited, timestamps.
Communications: inquiries, feedback, support interactions.
How We Collect Personal Information
Directly from you: when you create an account, book sessions or modules, complete intake forms, or communicate with us.
Automatically: through cookies and similar technologies to improve site performance (see Cookies section).
From you or service interactions: during counseling, group sessions, and program delivery.
How We Use Your Personal Information
To deliver, administer, and improve our Services (bookings, sessions, Life Group delivery, modules, coaching).
To communicate about your account, sessions, payments, and support.
To personalize content and experiences (including accessibility considerations).
To ensure security and protect rights and safety; prevent fraud.
To comply with legal obligations and resolve disputes.
Legal Bases for Processing (APP 3)
Consent: where provided.
Contractual necessity: to deliver the Services you request.
Legal obligation: to comply with laws and regulatory requirements.
Legitimate interests: for security, quality assurance, and service improvements.
Sharing Your Personal Information
We do not use third-party processors. Personal information is kept in our systems and may be shared only with you or as required by law.
If required by law, to protect rights and safety, or with your explicit consent.
Cross-Border Disclosure
There are no cross-border data transfers to third parties. If data is stored off-site, it will be within Australia and protected under the APPs.
Cookies and Tracking Technologies
We use cookies to improve site usability and analyze usage. You can manage cookies via your browser settings. Some features may require cookies to function.
Data Retention
Personal information is kept on file for as long as necessary to provide the Services and meet legal and regulatory obligations, after which it is securely disposed or anonymized.
Data Security
We apply reasonable security measures (physical, administrative, and technical) to protect personal information from unauthorized access, disclosure, alteration, and destruction.
No method of transmission or storage is 100% secure; we maintain risk-based protections and promptly address vulnerabilities.
Your Privacy Rights (Australia)
Access and correction: you may request access to and correction of your personal information.
Anonymity and pseudonymity: where lawful and practicable.
Data portability: in certain circumstances, you may request a copy of your data.
Withdrawal of consent: you may withdraw consent where processing is based on consent.
Objection and restriction: you may request restriction or object to processing in certain circumstances.
Complaints: you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Accessing and Correcting Information
To request access or correction, contact us using the details below. Verification may be required.
Marketing Communications
You may opt out of marketing communications at any time.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 18 without appropriate consent where required by law. If discovered, we will remove it.
Your Responsibilities
Provide accurate information and keep account details up to date.
Protect login credentials and report suspicious activity.
Understand and comply with the terms of service.
Your Rights to Complain
If you have concerns, you may contact our privacy officer and/or lodge a complaint with the OAIC.
Changes to This Policy
We may update this policy from time to time. We will post the revised policy on our site with an updated effective date.
Contact Us
Privacy Officer: Cynthia
Email: admin@mindfulbalancedbt.com.au
Postal address: Mindful Balance DBT for Women, 50 Murchison Road, Waikiki WA 6169
Phone: 0407 706 815 or 0460 659 893
Website: www.mindfulbalancedbt.com.au
What to include in the Privacy Policy
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.
To learn more about this, check out our article “Creating a Privacy Policy”.