Terms & Conditions

Terms and Conditions for Mindful Balance DBT for Women (Western Australia)

 

1. Introduction
- Welcome to Mindful Balance DBT for Women (trading as Clear Mind Directive CMD Counselling Services). By accessing our website at www.mindfulbalancedbt.com.au and using our services (the “Services”), you agree to these Terms and Conditions (the “Terms”). If you do not agree, please do not use the Services.
- We operate in Western Australia and comply with applicable Australian laws, including the Australian Privacy Principles.

 

2. Services Covered
- Mindful Balance DBT for Women provides evidence-based, mindfulness-focused Dialectical Behaviour Therapy (DBT) skills, including Life Group programs, online modules, coaching, and related resources.
- Our Services may include self-guided materials, live group sessions, or a hybrid of format options as described on the site.

 

3. Eligibility
- Our Services are intended for adults. By using the Services, you affirm you are at least 18 years old and capable of entering into legally binding agreements.
- Some content may discuss mental health topics; this is informational and not a substitute for professional care.

 

4. Booking and Scheduling
- To book Services, you may create an account, select a program or session, and complete the required information.
- All bookings are subject to availability and acceptance by us.

 

5. Fees and Payments
- Fees are listed on the site and are payable as described at the time of booking.
- Payments may be processed through third-party payment processors. We do not retain full card details on our servers.
- Prices are in Australian dollars and may be subject to change; you will be informed of changes before renewal or when applicable.

 

6. Cancellations and Refunds
- Cancellations: If you need to cancel, please follow the cancellation instructions provided in your booking confirmation or on the site.
- Refunds: Refund eligibility and policies are described on the Refund Policy page. By booking, you agree to those terms.
- Late cancellations or no-shows may be subject to penalties or charges as specified in the policy.

 

7. Schedule Changes and Program Modifications
- We reserve the right to modify, suspend, or terminate Services or portions of Services at any time, with or without notice, and to make reasonable updates to programs, schedules, or content.

 

8. Intellectual Property
- All content and materials provided through the Services (text, graphics, logos, videos, worksheets) are owned by Mindful Balance DBT for Women or its licensors and are protected by copyright and other laws.
- You may use the materials for personal, non-commercial use only and not reproduce, distribute, or create derivative works without our express written permission.

 

9. User Conduct and Acceptable Use
- You agree not to use the Services for unlawful purposes or in ways that could harm others, disrupt the Services, or violate rights.
- You must not impersonate others, share login credentials, or interfere with the security of the Services.

 

10. Privacy and Data Security
- Our Privacy Policy explains how we collect, use, and protect your information. By using the Services, you agree to the practices described therein.
- We implement reasonable security measures but cannot guarantee absolute security.

 

11. Health and Safety Disclaimer
- DBT skills can be beneficial but are not a substitute for medical or mental health treatment. If you are in crisis or at risk of harming yourself or others, seek immediate help from local emergency services.

For crisis support and in an emergency, please contact the following:

Emergency - 000

Lifeline - 13 11 14

Kids Helpline - 1800 551 800

Domestic Violence - 1800 811 811

Mens Line - 1300 789 978

Suicide Call Back Service - 1300 659 467

MHERL Perth Metro 1300 555 788

RURAL LINK Regional WA 1800 552 002

 

12. Third-Party Links and Services
- The Services may link to third-party sites or services. We are not responsible for their content or privacy practices.

 

13. Termination
- We may suspend or terminate your access to the Services for violations of these Terms or for other reasons, with or without notice.

 

14. Limitation of Liability
- To the extent permitted by law, Mindful Balance DBT for Women and its affiliates are not liable for indirect, incidental, special, or consequential damages arising out of or in connection with the Services.
- Our total liability for direct damages is limited to the amount you paid for the Services in the 12 months preceding the claim, unless otherwise required by law.

 

15. Indemnity
- You agree to indemnify and hold harmless Mindful Balance DBT for Women, its officers, employees, and agents from any claims, damages, or losses arising from your breach of these Terms or use of the Services.

 

16. Governing Law and Dispute Resolution
- These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.
- Any disputes will be resolved through good-faith negotiation and, if unresolved, through applicable Australian court procedures.

 

17. Changes to These Terms
- We may update these Terms from time to time. The latest version will be posted on the site with an updated effective date. Your continued use of the Services constitutes acceptance of the revised Terms.

 

18. Contact Information
- Privacy and general inquiries: admin@mindfulbalancedbt.com.au
- Office: 50 Murchison Road, Waikiki WA 6169
- Phone: 0407 706 815; 0460 659 893
- Website: www.mindfulbalancedbt.com.au

 

Effective date: 25 October 2025

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